Sentiment filters on the Analysis page allow you to choose which categories of textual data you’d like to explore: Praises, Problems, Suggestions and/or Questions. More on Sentiment Filters here.
You can access Time Filters in two locations. In addition to the Time Filters present in the Record Filters panel on the left, there’s also a separate Time Filter conveniently located at the upper right of the analysis screen. More on Time Filters here.
Source filters allow you to analyze different sources, and fields containing customer feedback within these sources, individually, all together, or in whatever combination you choose. More on filtering by Sources here.
Record filters are specific to your dataset. They mirror the columns in the CSV file you uploaded, with each column acting as a custom filter. More on Record Filters here.
Search filters allow you to dive into your data for a more granular analysis. You can search for specific Topics or Opinions by entering them in the Search Bar. More on Search Filters here.
If you have applied tags to your data you can filter for them using the panel on the left.
Advanced filters are only available on the analysis page.
Include comments without opinions - this filter allows you to include one word Topic comments. For example you many have a survey question such as "what is your favourite chocolate bar". A respondent may answer with one word "AERO", instead of saying "Aero is my favourite". This filter allow this comment to be included in the results. Read more about this here.
Further, a response can be multiple words but not contain a sentiment. For example "Wunderbar is Canadian". This statement is not the same as "Wunderbar is delicious" or "Wunderbar is expensive". While we all love Canada "Canadian" is not a sentiment. This filter will include comments like this.
Include comments without topics - this filter allows you to either display comments containing an Opinion only. For example a review that only says "Great". Read more about this here.
Display blacklisted items - allows you to see the comments that have be added to the blacklist.
This filter allows you to set a a minimum or a cap on the frequency of the expression. For example - I only want to see expression that occurs more than 10 times.
So what is an expression anyway? A Comment is made up of a group of expressions that share a Topic, an Opinion, and a Sentiment. An expression then can be seen as an individual sentence. For example, there are three Records with the exact same expression "Absolutely terrible service".
Saving your Filterset
You can save your filters in any configuration displayed in the workspace by clicking “Save Filterset”, located beside the filter display. This will save you time, especially if you have a number of filter combinations you plan to reuse.
Sharing a Filterset
Filtersets can be shared with people regardless of whether they have a Keatext subscription or not. Read more here.