Source Filters

Source filters allow you to analyze sources, and fields containing customer feedback within these sources, individually, all together, or in whatever combination you choose. More on filtering by Sources here.

Record Filters

Record filters are specific to your dataset. They mirror the columns in the CSV file you uploaded, with each column acting as a custom filter. More on Record Filters here. 

Search Filters

Search filters allow you to dive into your data for a more granular analysis. You can search for specific Keywords, Topics or Opinions by entering them in the Search Bar. More on Search Filters here.

Sentiment Filters

Sentiment filters allow you to choose which categories of textual data you’d like to explore: Praises, Problems, Suggestions and/or Questions. More on Sentiment Filters here. 

Time Filters

You can access Time Filters in two locations. In addition to the Time Filters present in the Record Filters panel on the left, there’s also a separate Time Filter conveniently located at the upper right of the analysis screen. More on Time Filters here. 

Comments without Topics Filter

Access the Comments without Topics filter under Advanced Filters in the filter panel on the left. This filter allows you to either hide or display Comments containing an Opinion only. Notice the Sentiment metric totals change when the toggle is moved. Read more on this filter here.

Saving your Filterset

You can save your filters in any configuration displayed in the workspace by clicking “Save Filterset”, located beside the filter display. This will save you time, especially if you have a number of filter combinations you plan to reuse. More on Saving Filtersets here. 

Sharing a Filterset

Filtersets can be shared with people regardless of whether they have a Keatext subscription or not. Read more here.

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