Keatext's different filters are essential tools for discovering actionable insights, identifying trends and diving deeper into the data.
Sentiment Filters allow you to choose which sentiment categories you’d like to explore: Problems, Praises, Suggestions or Questions.
Classifying data into Sentiment categories
Keatext analyzes text by identifying relevant Topics in each sentence – the main subject of the idea expressed. Each Topic is then linked with an Opinion – how individuals qualified the service or products they are giving feedback on. Each Topic-Opinion pairing – including all its variations – becomes a Comment which is then classified into one of the four sentiment categories.
Overview by Sentiment category
Once the data has been analyzed, you can see an overview at the top identifying the number of Praises, Problems, Suggestions and Questions.
Choosing the categories you wish to display
The sentiments act as filters. If you only want to see Problems, you can select the Problems sentiment and deselect the remaining options.
If you want to see all the categories, click “Reset” in the upper left.