Once your data is uploaded, Keatext's different filters – Source Filters, Record Filters, Search Filters, Time Filters and Sentiment Filters – are essential tools for discovering actionable insights, identifying trends and diving deeper into the data.
Sentiment Filters allow you to choose which sentiment categories of Comments you’d like to explore: Problems, Praises, Suggestions or Questions.
Classifying data into Sentiment categories
Keatext analyzes text by identifying Opinions (how individuals qualified the service or products they are giving feedback on). Each Opinion is linked with a Topic. Each Topic-Opinion pairing – including all its variations – becomes a Comment. Topics, Opinions and Comments are then classified into one of the four sentiment categories.
Overview by Sentiment category
Once the data has been analyzed, you can see an overview at the top of the Comments, Topics, and Opinions pages, identifying the number of Praises, Problems, Suggestions and Questions.
Choosing the categories you wish to display
Each of these sentiment categories has a checkbox. For example, if you only want to see Problems, you can select the Problems checkbox and deselect the remaining options.
If you want to see all the categories, click “Select all” in the upper right-hand corner next to the categories.
Why can't I activate one of the Sentiment categories?
If there is no data in a category, then the category will automatically deactivate.
Using the Level of Interest graph on the Topics page to find more Sentiment insights
The Level of Interest graph on the Topics page is another place to gather additional insights on sentiment. Volume trends shows when and at what frequency different sentiments show up.
Click on a Topic of your choice to view the Level of Interest graph. Read more about the Level of Interest graphs in the article How can I see my results as Comments, Topics or Opinions.