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Comments and Records, what's the diff!
Comments and Records, what's the diff!

Learn what these terms refer to and how they differ from each other.

Amanda Robinson avatar
Written by Amanda Robinson
Updated over a week ago

The terms Records and Comments are used in various places throughout the workspace. Let’s review what they mean.


A Record refers to one entire row in the CSV file you uploaded, regardless of the number of columns/fields/cells present. It is all of the feedback or responses given by a single respondent. 

In the example above we can see that there are a total of 10,399 Records contained in the three analyzed sources.

Records that do not contain valuable insights, like:

  • Blank records (containing no unstructured text),

  • Records containing gobbledygook (e.g. "#@xvf^&7"),

  • And those that contain text that has no Topics or Opinion (e.g. "very")

are not analyzed for their textual content but will still be included the statistical analytics.


The best way to imagine a Comment is like a statement (or a sentence) within the response. It contains a Topic and an Opinion. Some people are long-winded and write a whole paragraph when they respond; others, a simple sentence. A Record can contain numerous Comments and the same Comment can be present in numerous Records.

For example “The weather was sunny so we loved our stay.” may be one Record. It contains two Comments:

Comment #1: “The weather was sunny”

Comment #2: “We loved our stay” 

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