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Comments and Records, what's the diff!
Comments and Records, what's the diff!

Learn what these terms refer to and how they differ from each other.

Amanda Robinson avatar
Written by Amanda Robinson
Updated over a week ago

The terms Records and Comments are used in various places throughout the workspace. Let’s review what they mean.


A Record refers to one entire row in the CSV file you uploaded, regardless of the number of columns/fields/cells present. It is all of the feedback or responses given by a single respondent. 

In the example above we can see that there are a total of 10,861 Records contained in the two analyzed sources.

In certain cases, some Records may not be included in the analytics. This is because either they are blank (contain no unstructured text), contain gobbledygook e.g. "#@xvf^&7", or contain text that has no Topics or Opinion e.g. "very". Records such as these do not contain valuable insights and are not analyzed. Online reviews sometimes don not contain any unstructured text, as publishers may just want to leave a star rating, and thus are ignored during the text mining process.

Knowing the number of Records present in the analysis out of the total number of Records in the dataset is important as it gives you an idea of the scope of the analysis. In the example above Keatext was able to analyze over 90% of the records, which means you will get a good understanding of what people in this dataset are thinking. We have a good amount of feedback to work with.

If you are conducting a survey and only a small percentage of the respondents give a written response to an open-ended question, though the feedback may have value, you should keep in mind that it may not based on a representative sample.


The best way to image a Comment is like a statement (or a sentence) within the response. It contains a Topic and an Opinion. Some people are long-winded and write a whole paragraph when they reposed, others, a simple sentence. A Record can contain numerous Comments and the same Comment can be present in numerous Records.

For example “The weather was sunny so we loved our stay.” may be one Record. It contains two Comments.

Comment #1: “The weather was sunny”

Comment #2: “We loved our stay” 

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